Your privacy and data protection are important to us
Last Updated: November 30, 2025
Welcome to Signature Healthcare Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.signaturehealthcareltd.com and use our services.
Company Details:
Name: Signature Healthcare Ltd
Address: Nairobi Nakuru Highway, Tilisil, Ngecha, Kenya
Email: info@signaturehealthcareltd.com
Phone: 0800 730 118
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Use. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
We collect personal information that you voluntarily provide to us when you:
When you visit our website, we automatically collect certain information about your device and browsing actions:
Analytics Services:
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
We use the information we collect for the following purposes:
Under the Kenya Data Protection Act, 2019, we process your personal data based on the following legal grounds:
You have given explicit consent for us to process your personal data (e.g., newsletter signup, quote requests)
Processing is necessary to fulfill our obligations to you or to take steps at your request
Processing is necessary for our legitimate business interests (e.g., improving services, security) that don't override your rights
Processing is necessary to comply with legal and regulatory requirements
✓ We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with the following categories of third parties:
We may disclose your information when required by law or to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All data transmitted between your browser and our servers is encrypted
Data is stored on secure servers with restricted access
Limited employee access based on need-to-know basis
Continuous monitoring for security threats and vulnerabilities
⚠️ Important Notice: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal information.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Quote Requests | 2 years or until request is fulfilled |
| Contact Form Inquiries | 1 year after resolution |
| Newsletter Subscriptions | Until you unsubscribe |
| Analytics Data | 26 months (Google Analytics default) |
| Legal/Regulatory Records | As required by law (typically 7 years) |
After the retention period expires, we will securely delete or anonymize your personal information unless we are legally required to retain it longer.
Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data under certain circumstances
Request limitation of processing of your personal data
Receive your personal data in a structured, commonly used format
Object to processing of your personal data for specific purposes
Withdraw your consent for data processing at any time (e.g., unsubscribe from newsletter)
File a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise any of these rights, please contact us at:
Email: info@signaturehealthcareltd.com
Phone: 0800 730 118
We will respond to your request within 30 days as required by the Kenya Data Protection Act.
If you're not satisfied with our response, you can lodge a complaint with:
Website: www.odpc.go.ke
Email: info@odpc.go.ke
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you interact with our site.
Necessary for the website to function properly. Cannot be disabled.
Examples: Session management, security features
Help us understand how visitors use our website through Google Analytics.
Examples: Page views, session duration, bounce rate
Remember your preferences and settings for a better user experience.
Examples: Language preferences, form data
You can control and manage cookies in several ways:
Note: Disabling certain cookies may affect website functionality and your user experience.
Your personal information may be transferred to and processed in countries outside Kenya, including:
When transferring data internationally, we ensure appropriate safeguards are in place:
By using our website and providing your information, you consent to these international transfers, subject to the safeguards described above.
⚠️ Age Restriction
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at info@signaturehealthcareltd.com.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information from our servers as quickly as possible.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Your Continued Use: Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Phone
0800 730 118
info@signaturehealthcareltd.com
Location
Nairobi Nakuru Highway, Tilisil, Ngecha, Kenya
Response Time: We aim to respond to all privacy-related inquiries within 30 days as required by the Kenya Data Protection Act, 2019.
MEDICAL DISCLAIMER: The content on this website is provided for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
PRODUCT DISCLAIMER: All pharmaceutical products distributed by Signature Healthcare Ltd are approved by the Pharmacy and Poisons Board (PPB) of Kenya. Product information is provided for reference only. Always consult with a healthcare professional before using any pharmaceutical product.